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How to Leverage Zero-Party Data with Customer Experience Platform (CXP)

Back in January, Google rolled out a new feature named Tracking Protection – a move in line with their commitment to gradually phase out third-party cookies by the second half of 2024. If you rely on targeted advertising with third-party cookies for your brand’s marketing strategy, it’s time to reconsider your tactics.

In an age where personalized customer experiences reign supreme, Innity is stepping up to the plate with its Customer Experience Platform (CXP). Far from the typical value exchange between brands/publishers and their respective audiences, Innity CXP is all about delivering micro-experiences, inspiring customer moments, fostering seamless value exchange while paving the way for zero-party data sharing.

Reinventing User Interaction with Innity CXP

Innity CXP revolutionizes how we interact with customers, offering a platform where we utilize extensive solutions in the form of Branding & Interactive Advertising, Influencer & KOC Marketing, Sponsored Content & Community Marketing, and E-commerce Performance Marketing. From captivating interactive ads to immersive branded challenges, from authentic product reviews to seamless shoppable features, every touchpoint with Innity CXP is designed to captivate audiences, drive engagement, and curate personalized experiences fueled by the collection of zero-party data.

Our approach to building branded communities is centered on direct customer-brand interaction, fostering a sense of community and brand loyalty. With Innity CXP, brands can create online communities where users can participate in brand challenges, win exclusive rewards, and share their authentic product experiences. This strategy, in turn, transforms customers into brand advocates, helping brands boost brand popularity and trust.

Elevating Smart Partnerships

Innity CXP also takes partnership marketing to new heights by fostering collaborations between brands to tap into fresh audiences and markets. This is exemplified by the year-long smart partnership between Duopharma Biotech’s flagship Vitamin C brand Flavettes® and Tourism Malaysia in a campaign to encourage safer enjoyment of ‘Cuti-Cuti Malaysia’. As part of this initiative, Flavettes® distributed 40,000 free samples of its Vitamin C + Zinc 50s at selected Watsons outlets across popular tourist destinations like Genting Highlands, Johor Bahru, Penang, and Kota Kinabalu. 

Through Innity CXP, we introduced an innovative solution: shoppers are directed to visit, where they can fill in their details online after scanning an in-store QR code. Upon presenting the confirmation page together with any purchase from participating Watsons outlets, shoppers can redeem one free sample of Flavettes Vitamin C + Zinc 30’s. 

Such partnerships create win-win situations where both parties can leverage each other’s strengths and customer bases, amplifying brand visibility and driving sales. These interactions aren’t just intriguing; they also collect valuable zero-party data, allowing for more personalized and effective marketing strategies.

Where does Zero-Party Data fit into all this?

According to Forbes, zero-party data invites consumers to take the lead in sharing their journeys and adopting a system where businesses listen first and harness insights straight from consumers. Innity CXP leverages this notion to create personalized experiences for each customer while fostering trust and transparency between brands and their customers.

By integrating zero-party data, Innity CXP ensures that the interactions and content provided to consumers are highly relevant and tailored to their specific wishes and expectations, leading to more effective and compelling marketing strategies. This transparency in data usage not only reinforces customer trust but also strengthens the brand’s reputation as a customer-centric entity.

How we map out Innity CXP

At its core, Innity has developed a straightforward formula to improve customer engagement called the AARC Engagement Model. This innovative framework comprises four essential components: Attention, Action, Reward, and Community. By making customers an integral part of the journey and rewarding their participation, Innity CXP creates memorable experiences that resonate on a personal level, cultivating a continuous cycle of user interaction and loyalty.

But how do we keep customers coming back for more?

Simple! By making them part of the journey. With rewards for user interaction and a focus on building a community around brands, Innity CXP turns passive viewers into active participants.

The result?

A marketing strategy that’s not just a one-hit wonder but an ongoing flow of customer engagement. It’s about creating memorable experiences that leave customers craving more. By leveraging Zero Party Data and the AARC engagement model, it creates experiences that resonate on a personal level – cultivating a continuous cycle of engagement and loyalty, transforming every interaction into a building block for a lasting relationship.

So, as we embrace Innity CXP, we’re not just unlocking zero-party data; we’re opening doors to a world of possibilities where marketing is not just seen or heard but truly experienced. Join us as we revolutionize customer engagement and build lasting relationships with your audience through Innity CXP.